REFUNDS AND EXCHANGES
Refunds for Goods
If you need assistance with eligible returns and exchanges, please reach out to our customer service team at [email protected]. We genuinely care about your satisfaction, and while we strive to create high-quality products, we understand that sometimes they may not meet your expectations. Since we hand-pour our items in small batches, we are limited in our ability to restock or resell returned inventory. Therefore, we can only offer exchanges within 30 days of the purchase date.
If you happen to receive any damaged goods, please contact our returns department immediately, and we’ll assist you promptly. All returns and exchanges are subject to approval within the 30-day period. We reserve the right to limit or refuse any return or exchange. To ensure fairness for all customers, we will deny future return or exchange requests if we notice any ongoing misuse of our guidelines.
Returns
Contact us at [email protected]