SHIPPING AND DELIVERY
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
Shipping Domestic & International: We will not be responsible for any lost or stolen packages.
Earth Risen offers the following shipping options: UPS and USPS
- USA: USPS First Class Parcel to anywhere in the U.S.
- Canada: $15 flat rate using USPS First Class International Parcel for orders less than $200.
- Canada: Free USPS First Class International Parcel for orders over $200
- To all other countries: $15.00 flat rate USPS First Class International Parcel service
IMPORTANT: First Class International Parcel Service can take anywhere from 5 days to 8 weeks for delivery. Also, please note that Earth Risen shall not be held responsible for items that are lost or stolen when delivered to the mailing address specified during the ordering process.
INTERNATIONAL ORDERS:
Earth Risen is not responsible for delays that occur due to international customs issues, nor any additional fees or taxes that your country may require. This means that any and all fees that you are charged are your responsibility. Earth Risen will not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.
It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment.
When will you ship my order?
We try our best at Earth Risen to ship your package out within 1-4 business days (please allow additional transit time). Most of the time, it will be earlier than that! Please understand the shipping time is not the time you place the order but from the time the order is processed.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.